Frequently Asked Questions

Here are some of the questions we hear most often. If you’re registered with AYOO Care and need assistance, please log into your AYOO Care account and connect with AYOO Concierge to get help.

What is mental health ?

Mental health refers to a person's overall psychological, emotional and social well-being. It includes how an individual feels about themselves, the quality of their relationships with others, and their ability to manage their thoughts, emotions, and behaviours. Mental health can be affected by various factors such as genetics, life experiences, and environmental influences. Good mental health enables individuals to cope with the challenges of life, form meaningful relationships, and contribute to society. It is an essential component of overall health and well-being

Mental health is important at every stage of life, from childhood and adolescence through adulthood.

(Ref: About Mental Health)

Can physical health impact mental health?

There is a strong relationship between mental and physical health, with each having a significant impact on the other. Engaging in regular physical activity has been shown to have a positive impact on mental health, including improving mood, reducing stress, and enhancing overall well-being. At the same time, good mental health can contribute to increased energy levels, reduced fatigue, and a stronger immune system. On the other hand, poor mental health can manifest as physical symptoms such as headaches, digestive problems, and sleep disturbances.

To lead happier, healthier lives, it is crucial to prioritize both mental and physical health through healthy habits, seeking professional help when needed, and scheduling regular check-ups. By adopting these practices, we can prevent and manage health problems and improve our overall quality of life.

What can cause a mental illness ?

There is no single cause for mental illness . It can be result of several factors some of which are listed below

  1. Adverse experiences during childhood - like trauma, abuse or neglect
  2. Genes and other biological factors causing alterations in the functioning of brain
  3. Exposure to toxins or drugs of abuse
  4. Stressful life experiences
  5. Physical conditions like chronic medical conditions, hormone imbalance etc
  6. Loneliness or isolation

Having a mental illness is not a reflection of one's character weakness, lack of willpower, laziness, or deliberate attempt to cause difficulty. Mental illness is a legitimate medical condition that is just as real as any physical ailment, and therefore requires similar attention and treatment. It is important to provide individuals with mental illnesses with the same level of care and support as we do for those with physical illnesses.

What do I need to know before beginning mental health treatment?

Finding a qualified mental health professional with the necessary expertise is crucial to engaging in effective mental health treatment. Recovery from mental health conditions is a journey that can require patience and persistence, and effective treatment may involve a combination of approaches, such as therapy, medication, and lifestyle changes. It's essential to prioritize self-care and build a strong support system.

It's important to recognize that mental health conditions are genuine medical conditions that can be effectively treated with the right care and support. Seeking professional help and following through with treatment can help individuals manage their symptoms and improve their overall quality of life. By taking the necessary steps to care for their mental health, individuals can live fulfilling and meaningful lives.

How do I decide whether to choose psychotherapy or medications?

Deciding whether to choose psychotherapy or medications depends on several factors, including the type and severity of your mental health condition, your personal preferences, and your medical history.

Psychotherapy involves talking with a trained mental health professional to explore and address the underlying causes of your mental health issues. Medications, on the other hand, are often prescribed to alleviate symptoms of mental health conditions. They work by balancing brain chemicals to help regulate mood and behavior.

In some cases, a combination of psychotherapy and medications may be the most effective treatment approach. It's essential to discuss the pros and cons of each treatment option with a qualified mental health professional and consider your personal preferences and medical history before making a decision.

Ultimately, the best treatment approach will depend on your unique circumstances and needs. With the help of a mental health professional, you can explore your options and make an informed decision about your treatment plan.

What is the general time frame for clients with mental health concerns to see results?

The time frame for seeing results in mental health treatment can vary greatly depending on individual circumstances, such as the specific concerns and problems experienced. Recovery time and trajectory can also differ between individuals, depending on their unique set of concerns and difficulties. However, it's important to note that some conditions may require more time than others to show improvement, and it's crucial not to discontinue treatment prematurely.

If there are concerns regarding the treatment process, it's advisable to have an open and honest discussion with your mental health provider. By communicating openly, necessary alterations can be made to the treatment plan, ensuring that it's tailored to your specific needs and goals. It's also important to understand that progress in mental health treatment is not always linear and may involve setbacks. Nonetheless, with continued effort and support, individuals can work towards long-term recovery and improved mental well-being.

What typically occurs during a psychotherapy session?

During a psychotherapy session, a trained mental health professional will work with you to explore your thoughts, feelings, and behaviors. The specific techniques and approaches used may vary depending on the therapist's training and the type of therapy being provided. However, most psychotherapy sessions typically follow a similar structure.

In the beginning, the therapist will typically start by establishing a rapport with you and creating a safe and supportive environment. They may ask you to describe what brings you to therapy, what you hope to gain from the experience, and any specific concerns or issues you would like to address. Once the initial discussion is complete, the therapist may begin to explore your thoughts, feelings, and behaviors in more depth. They may ask open-ended questions or provide guidance to help you explore your emotions and experiences. The therapist may also teach you specific coping skills or techniques to manage your symptoms.

Throughout the session, the therapist will provide support and guidance, and work with you to develop an understanding of your experiences and emotions. The therapist may also provide feedback or offer alternative perspectives to help you gain a new understanding of your situation. Psychotherapy sessions typically last anywhere from 45 minutes to an hour, and may occur weekly or biweekly, depending on your needs and availability. As you progress through therapy, the therapist may adjust the treatment plan to better address your concerns and goals. With consistent effort and support, psychotherapy can help you gain insight into your emotions and experiences, develop coping skills, and work towards positive change.

What should I do when a friend or family member shows signs of mental illness ?

If you notice that a friend or family member is showing signs of mental illness, it is important to approach the situation with care and compassion. Here are some steps you can take:

  1. Start a conversation: Talk to your friend or family member about your concerns in a non-judgmental and supportive way. Let them know that you are there for them and that you want to help.
  2. Encourage professional help: Suggest that your friend or family member seek professional help from a mental health provider. Offer to help them find a therapist or psychiatrist if needed.
  3. Be supportive: Let your friend or family member know that you are there for them and that they are not alone. Offer to listen and provide emotional support when needed.
  4. Take care of yourself: Supporting someone with mental illness can be emotionally challenging. Make sure to prioritise your own self-care and seek support from others as needed.

Remember that recovery from mental illness is a journey, and it can take time and patience. Encouraging your friend or family member to seek professional help and providing ongoing support can help them on their path to recovery.

What are mental disorders?

Mental disorders, also referred to as mental illnesses, are a group of conditions that affect an individual's thinking, behavior, and emotions. They can be caused by a combination of genetic, environmental, and psychological factors. Mental disorders can manifest in different forms, including mood disorders such as depression and bipolar disorder, anxiety disorders such as generalized anxiety disorder and panic disorder, psychotic disorders such as schizophrenia, and eating disorders such as anorexia nervosa and bulimia.

Mental disorders can have a significant impact on a person's ability to function in their daily lives, affecting their relationships, work, and overall quality of life. However, with appropriate diagnosis, treatment, and support, individuals with mental disorders can manage their symptoms and lead fulfilling lives. It's essential to seek professional help if you suspect you may have a mental disorder or are experiencing any distressing symptoms.

(Ref: )

When should I seek mental health support?

If you are struggling to manage certain thoughts, emotions, or experiences,and you notice that it is affecting your relationships, work performance, daily routines, sleep, or eating habits, seeking mental health support can be beneficial. It's important to recognize the impact that these difficulties can have on your overall well-being and take steps to address them. Seeking professional help can provide you with the necessary tools and resources to manage your mental health and improve your quality of life.